Frequently Asked Questions
Everything you need to know before placing your first order
What is required from new customers?
All new customers are required to submit the following before their order ships:
- A close-up photo of your government-issued ID
- A selfie holding the ID
- Address verification via email
We will not bend on this rule — it verifies your age and ensures the safety of our drivers. New customer orders will be placed on hold until verification is complete.
We only accept cash on delivery. We do not accept e-transfer or debit at this time.
What are your delivery areas?
We deliver to Edmonton and the surrounding areas:
| Area | Delivery Fee | Notes |
|---|---|---|
| Inside Anthony Henday (Edmonton) | $5 | Standard service area |
| Outskirts / St. Albert / Sherwood Park | $10 | Outside the Henday |
| Beaumont, Devon, Spruce Grove, Stony Plain, Fort Saskatchewan, Androssan | $20 | Extended service area |
| Morinville and surrounding areas | $30 | Tuesdays only — orders must be placed before 10am |
| Calmar and surrounding areas | $30 | Thursdays only |
How long does a delivery typically take?
We do same day delivery! The most common delivery time is 1 to 4 hours from when your order is confirmed.
Factors that can affect delivery times:
- Traffic, construction, and road/bridge closures
- Inclement weather
- Busy days — Thursdays, Fridays, Saturdays, check days, and end of month (avg 2–6 hours)
- Holidays, including 4/20
Your driver will contact you with an ETA when they're headed to your location. Please use customer notes for delivery instructions (front/back door, entry codes, timing preferences, etc.).
What are your delivery hours?
| Day | Hours |
|---|---|
| Monday – Saturday | 11:00am – 8:00pm |
| Sunday | 12:00pm – 7:00pm |
The final delivery run leaves the office at closing time. Make sure your order is submitted at least 30 minutes before closing to ensure same-day delivery.
For after-hours questions, email is the best option: contactus@healingflora.com
How do I place an order if I'm having issues with the website?
If you're having issues placing an order online, text the office at 780-237-7430 and we can place it for you directly. We're available during all regular business hours.
What payment methods do you accept?
What is Flora Rewards and how do I earn points?
Flora Rewards is our loyalty program. Every $1 you spend = 1 point. Points can be redeemed for discounts at checkout.
| Points | Discount | Min. Order |
|---|---|---|
| 200 pts | $10 off | $50 |
| 500 pts | $25 off | $75 |
| 1,000 pts | $60 off | $120 |
You also get bonus points on signup (+50 pts), on your first qualifying order (+100 pts), and for leaving a Google Review (+25 pts). Reach Bloom tier ($250+ lifetime spend) to earn 1.25× and Harvest tier ($750+) to earn 1.5× on every order.