Frequently Asked Questions
Everything you need to know before placing your first order.
All new customers are required to submit the following before their order ships:
- A close-up photo of your government-issued ID
- A selfie holding the ID
- Address verification via email
We will not bend on this rule — it verifies your age and ensures the safety of our drivers. New customer orders will be placed on hold until verification is complete.
We accept cash on delivery and Interac e-Transfer.
We deliver to Edmonton and surrounding areas:
| Area | Fee | Notes |
|---|---|---|
| Inside Anthony Henday (Edmonton) | $5 | Standard service area |
| Outskirts / St. Albert / Sherwood Park | $10 | Outside the Henday |
| Beaumont, Devon, Spruce Grove, Stony Plain, Fort Sask. | $20 | Extended service area |
Monday–Saturday: 11:00 AM – 8:00 PM
Sunday: 12:00 PM – 7:00 PM
Order by 7:30 PM for same-day delivery inside the Anthony Henday.
Cash on Delivery — Pay your driver when they arrive. Most popular method.
Interac e-Transfer — Please contact us before sending an e-Transfer to confirm the current e-Transfer email address.
Flora Rewards is our loyalty program. You earn 1 point per $1 spent on qualifying orders. Points can be redeemed for discounts at checkout.
- 200 points = $10 off
- Tier multipliers apply to order earn only
- Tiers never decrease based on lifetime spend
Most deliveries inside the Anthony Henday arrive within 1–4 hours of your order being confirmed. Same-day delivery is available for orders placed before 7:30 PM.
Once your order is confirmed, you'll receive updates by text. For urgent status checks, text us directly at 780-237-7430.
Still need help?
Can't find your answer? Text the office directly and a real person will help you place or troubleshoot your order.
Text 780-237-7430